FAQ
HOW DO I PLACE AN ORDER?
Shop the current menu, add your items to the cart, and complete checkout. For custom sweets, party favors, or cutter requests, use the Contact Us form before ordering.
WHEN DOES THE WEEKLY MENU OPEN AND CLOSE?
The weekly menu opens Sunday. Orders close Thursday at 11:59 PM unless an earlier sellout is announced.
WHERE IS KANDI SWEETS CO. LOCATED?
Kandi Sweets Co. is based in Dolton, Illinois. Exact pickup instructions are provided after your order is confirmed.
HOW DOES PICKUP WORK?
Weekend pickup is scheduled after checkout. Watch for your confirmation containing the available pickup date, time, and instructions. Please do not arrive without a confirmed pickup time.
DO YOU OFFER LOCAL DELIVERY?
Local delivery is not currently available. Available fulfillment options are displayed during checkout.
DO YOU OFFER WHOLE CAKES?
No. Kandi Sweets Co. does not offer whole cakes. Available cake treats may include cupcakes, cake jars, cake slices, mini Bundt cakes, cake pops, and cakesicles. Current options and flavors are listed on the weekly menu.
DO YOU OFFER CUSTOM EDIBLE IMAGES?
Yes. Kandi Sweets Co. offers custom edible images for cakes, cupcakes, cookies, and other suitable treats. Submit a clear, high-quality image along with the size and quantity needed. Final colors may vary slightly from the original image when printed with edible ink.
DO YOU SHIP?
Eligible nonperishable products can be shipped to addresses within Illinois. Shipping availability is listed on each eligible product. Perishable or pickup-only products cannot be shipped.
DO YOU ACCEPT CUSTOM ORDERS?
Custom-order availability depends on the requested product, quantity, design, and event date. Submit your request as early as possible using the Contact Us form. Custom and personalized orders are final sale once placed.
DO YOU ACCOMMODATE FOOD ALLERGIES?
Ingredients and allergens vary by product. Items are prepared in a home kitchen that may handle wheat, milk, eggs, soy, peanuts, and other allergens. Cross-contact is possible. Review the product label and contact us with questions before ordering.
CAN I CHANGE OR CANCEL AN ORDER?
Baked goods, drinks, popcorn, edible items, custom orders, personalized products, and party favors are final sale. Standard, non-custom Cake Poppers and Cookie Cutters may be canceled for a refund only before shipment.
WHAT IF MY ORDER IS WRONG, MISSING, OR DAMAGED?
Contact Kandi Sweets Co. within 48 hours of pickup or delivery. Include your order number, an explanation of the issue, and clear photographs when applicable. Please review the complete Return and Refund Policy for additional details.
HOW CAN I CONTACT KANDI SWEETS CO.?
Use the website Contact Us form or text (708) 768-3059. Include your order number when contacting us about an existing order.