Return & Refund Policy
Effective September 2, 2026
Because many Kandi Sweets Co. products are perishable, edible, custom-made, or personalized, the following return and refund terms apply.
FINAL-SALE PRODUCTS
All baked goods, drinks, popcorn, edible products, custom orders, personalized items, and custom party favors are final sale. These products cannot be returned, exchanged, canceled, or refunded after an order is placed.
CAKE POP CUTTERS AND COOKIE CUTTERS
Standard, non-custom Cake Poppers and Cookie Cutters may be canceled for a full refund only before the order has shipped. Once an order has shipped, it is final sale and cannot be returned, exchanged, or refunded.
Custom or personalized cutters are final sale and cannot be canceled, returned, exchanged, or refunded.
INCORRECT, MISSING, OR DAMAGED ITEMS
Please inspect your order when you receive it. If an item is incorrect, missing, or damaged, contact Kandi Sweets Co. within 48 hours of pickup or delivery.
Include your order number, a description of the problem, and clear photographs when applicable. After reviewing the claim, Kandi Sweets Co. may provide a replacement, store credit, or refund for the affected item.
Kandi Sweets Co. is not responsible for damage caused by improper handling, transportation, storage, exposure to heat, or failure to follow the provided care instructions after an order has been received.
CANCELLATIONS BY KANDI SWEETS CO.
If Kandi Sweets Co. must cancel an order that has already been paid, the customer will receive a refund for the canceled item or order.
APPROVED REFUNDS
Approved refunds are issued to the original payment method. Processing times depend on the customer’s bank or payment provider. Shipping and delivery charges are nonrefundable after an order has been dispatched.
CONTACT US
For questions or order concerns, use the website contact form or text Kandi Sweets Co. at (708) 768-3059.